Terms and Conditions

Terms and Conditions

E-shop provider:

NOVAK’S International s.r.o.

ID number 454 78 821

Smetanova 1368, Otrokovice 765 02, Czech Republic

Entered at the Regional Court in Brno under File No. C 5101

            I. General

These Business Terms and Conditions (the „Conditions“) govern the relationship between the company NOVAK’S International s.r.o., ID number 454 78 821, with the registered office at Smetanova 1368, Otrokovice 765 02 (as the „Seller“) and the Buyer.

By submitting an order the Buyer confirms that she/he is familiar with the Conditions, agrees with them and accepts them.

            II. Terms

The Seller is the operator of the e-shop: the company NOVAK’S International s.r.o., ID number: 454 78 821, with the registered office at Smetanova 1368, Otrokovice 765 02, registered in the Commercial Register maintained by the Brno Regional Court, section C, File no. 5101.

The Buyer is a customer who enters into a purchasing contract determined by these Conditions with the Seller.

Place of delivery is the postal address the Buyer enters in the registration form.

The Internet e-shop is

Product catalogue is the list of products offered by the Seller.

Basket represents the list of products (incl. names and prices) the Buyer chooses from the catalogue of goods to purchase.

Price of a product is the price of the individual product from the product catalogue.

Final price is the total price of a product chosen and placed into the basket by the Buyer, including postage and packing and other fees associated with the delivery of goods. The final price is known to the Buyer prior to submitting the order.

            III. Information before concluding a contract

The Seller informs the Buyer:

a)    the costs spent on distance communication does not differ from the basic rates of a provider (ie. Internet or Dial-up connection)

b)     no deposit on the purchase price is required,

c)   the Buyer has the right to withdraw from the contract pursuant to the article VIII of the Conditions,

d)      in case of withdrawal from the contract the Buyer is responsible for all expenses related to product returns.

            IV. Conclusion of the purchasing contract

The Buyer searches products in the product catalogue and then inserts them into the basket, incl. product quantity. Then the choice is confirmed by the button „Order“. Then the Buyer fills in  identification data incl. postal address and other required data (complete data are necessary for validity of the order).  In the next step the Buyer chooses a manner of delivery and a payment method. The order is completed by the button „Submit order“.

Before completion of the order the Buyer may change the structure and quantity of products in the basket. After completion of the order it becomes binding for the Buyer.

Offer of the products in the e-shop is only informative and the Seller is not obliged to conclude a contract. Provision of Section 1732, art. 2 of the Civil Code, is not applicable. The purchasing contract is concluded by confirmation of the order by the Seller. The Seller sends confirmation of the order to the Buyer´s e-mail address mentioned in the order.

Based on the purchasing contract between the Seller and the Buyer concluded as mentioned above, the Seller is obliged to deliver the ordered products in accordance with the Conditions and the purchasing contract. The Buyer is obliged to receive the goods and pay the purchase price.

The concluded contract is archived by the Seller for the period of one year from the date of conclusion. The Buyer has right to gain access to the contract after previous agreement with the Seller.

The contract is concluded in the English language.

The Seller dispatches the products as soon as possible. The Buyer is aware that delivery times are estimated and informative only and are not binding for the Seller. The delivery time may change. If such is the case, the Seller is obliged to inform the Buyer. If the Buyer chooses a bank transfer as the payment method, the goods are dispatched after the entire amount of the purchase price is paid to the account of the Seller. 

            V. Rights and obligations of the Buyer

The Buyer is obliged to enter her/his name, surname, company name (if applicable), postal address as the place of delivery, e-mail address and telephone number into the registration form. 

The Buyer is obliged to pay the entire amount of the purchase price at the delivery of goods at the latest. The final purchase price is known to the Buyer prior to submitting the order. The Buyer is obliged to secure her/his registration name and password set at the registration against misuse. In case of any misuse, the Buyer is fully responsible for the consequences.

            VI. Rights and obligations of the Seller

The Seller is obliged to issue a delivery note and invoice for every order and send them together with the goods to the Buyer.

The Seller has right to withdraw from the contract should the Buyer fail to collect the goods or to pay the purchase price.

In case the Buyer pays the purchase price before the goods are delivered and should the Seller fail to deliver the paid goods for any reason, the Seller is obliged to inform the Buyer and refund the paid price.

Transport costs (and free of charge delivery) apply for orders up to 25 kg. For orders over 25 kg the Seller has right to set the price according to the total weight of the order and inform the Buyer by phone or e-mail. In case the Buyer does not agree with the price of transport, the Buyer has right to cancel the order.

            VII. Warranty claims

The Seller is responsible to the Buyer that at the time of receipt:

a)     the goods have properties, which the parties have agreed on, and in case of an absence of such

agreement, those properties which the Seller or the manufacturer described, or which the Buyer has expected in accordance to the nature of the goods and the advertisement published by the Seller,

b)      the goods are suitable for the purpose presented by the Seller, or to which such goods are usually used,

c)       the goods are in the right quantity, measure and weight,

d)      the goods accord to the requirements of the legislation.

The Buyer is obliged to check the goods at the delivery and inform the Seller on any defects. The Buyer is entitled to exercise the right from the defect within a period of twenty-four months from the date of receipt. If the Best before date is stated on the goods, the Seller is responsible for the goods to be suitable for the usual purpose and their usual properties are kept.

The Buyer immediately notifies the Seller of any defects and the warranty claim must contain:

-          order number,

-          description of defects, how the function of the goods is affected by the defects etc.,

-          copy of the delivery note, invoice and payment confirmation.

The Seller has to resolve the claim within 5 days of the receipt of the claim and notify the Buyer of the result via e-mail, if not agreed otherwise. The claim incl. removal of defects will be resolved without delay, within 30 days at the latest, if not agreed otherwise.

            VIII. The Buyer´s right to withdraw from the contract

The Buyer has right to withdraw from the contract within 14 days of the receipt of the goods without specifying the reason by sending a letter of withdrawal from the contract within the period stated by the Seller.

The letter of withdrawal may be sent via post or via e-mail to The letter of withdrawal should also contain number of the Buyer´s bank account for the purpose of refund. The Seller confirms receipt of the letter of withdrawal to the Buyer´s e-mail address stated in the order.

If the Buyer withdraws from the contract, she/he is obliged to send the goods back to the Seller within 10 days of the date of withdrawal.  The goods may be returned to the Seller together with the letter of withdrawal. The returned goods must be intact, unused, complete and properly packed for transportation.

The purchase price and delivery costs will be refunded by the Seller to the Buyer (to the bank account as stated in the letter of withdrawal or any other form as agreed between the parties) within 30 days of the receipt of the returned goods. 

The out of court settlement of consumer disputes arising from the purchase agreement, the Czech Trade Inspection (Česká obchodní inspekce), headquartered Štěpánská 567/15, 120 00 Prague 2, Czech republic, ID: 000 20 869, Internet address: or

IX.Personal data protection

By completing the registration form or submitting the order on the Buyer consents to the processing of personal data and information on previous purchases. Personal data may be used by the Seller for the performance of the contract and purposes of marketing events. The Buyer consents to receive commercial communication via e-mail with possibility to unsubscribe from the mailing list contained in each e-mail of such commercial character.

The Buyer has right to send the Seller a written request for removal the personal data from the Seller´s database. The Seller is obliged to do so within 3 days of the receipt of the written request.

The Seller will not use any personal data provided by the Buyer for any other commercial purposes than those related to the e-shops (all these e-shops are operated directly by the Seller). 

The Seller will use personal data in accordance with Act No. 101/2000 Coll., on the protection of personal data.

The Buyer is aware of the Seller´s principles of privacy protection and consents to them. These principles help the Seller to increase user comfort and improve the services.

            X. Final provisions

These Business Terms and Conditions are valid and effective from March 1 2016 and repeal all the previous versions of Terms and Conditions of the Seller. They are also available at the Seller´s registered office and on

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